> ## Documentation Index
> Fetch the complete documentation index at: https://docs.attention.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Scorecards on a Call

> Read a call's scorecard results on the Coaching tab, correct scores, or remove a scorecard from the call.

After a call is processed, Attention scores it with every scorecard template that applies to it and shows the results on the call's **Coaching** tab. To build or change the templates, see [Build a Scorecard Template](https://docs.attention.com/workspace-setup/create-scorecards.md).

## 1. Open the **Coaching** tab

1. Go to **Conversations → All Calls** and open a call.
2. In the tabs next to the recording, click **Coaching**.

Each scorecard that scored the call has its own section, titled with the scorecard's name.

![A scorecard on the Coaching tab with the overall score circle, the field score bars and the summary](https://mintcdn.com/attentiontech/aOgl5zlCunt4Yj6P/images/scorecards-on-a-call-coaching-tab.png?fit=max\&auto=format\&n=aOgl5zlCunt4Yj6P\&q=85\&s=4ddab459ab82e159fa59a27e8c3f2f05)

## 2. Read the results

The top of each scorecard gives you the overview:

* **Overall score**: the circle shows the call's score for the whole scorecard, out of the template's maximum score.
* **Field scores**: a bar for each field of the scorecard. The first four are listed by name, and any others are grouped in one row below them.
* **Summary**: the main takeaways from the call for this scorecard.

Below the overview, each field has its own row with:

* its score, on the scale set in the template;
* a description that explains the score;
* quotes from the call that support it. Click the timestamp next to a quote to jump to that moment in the recording.

![A scorecard field with its score, the description and a quote with its timestamp](https://mintcdn.com/attentiontech/aOgl5zlCunt4Yj6P/images/scorecards-on-a-call-field-evidence.png?fit=max\&auto=format\&n=aOgl5zlCunt4Yj6P\&q=85\&s=24e930d0807ddba3d21329654ef17408)

## 3. Edit scores and descriptions

To correct a scorecard on a call:

1. Click the **⋯** menu next to the scorecard's name, then **Edit scores**.
2. Drag a field's slider to change its score, and edit the text below it to change its description. You can also edit the scorecard's summary.
3. Click **Save**, or **Cancel** to discard your changes.

A **Scorecards updated** message confirms the change, and the overall score updates to match the new field scores.

There's no option to re-score a call. To correct a result, edit it.

## 4. Delete a scorecard from the call

1. Click the **⋯** menu next to the scorecard's name, then **Delete scorecard from call**.
2. Click **Delete** to confirm.

The scorecard's results are removed from this call. The template, and the results it gave other calls, stay as they are.

> [!WARNING]
>
> Deleting a scorecard from a call can't be undone.

## Troubleshooting

> [accordion] The Coaching tab shows No scores found for this conversation
>
> No scorecard template applies to the call. A template scores the calls of the teams and call tags you pick on it, starting with the calls processed after you save it. Internal calls aren't scored. To check a template's teams and tags, see [Build a Scorecard Template](https://docs.attention.com/workspace-setup/create-scorecards.md).


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