> ## Documentation Index
> Fetch the complete documentation index at: https://docs.attention.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Generate Call Insights

> Ask questions about a call or deal, or run a built-in template, from the Insights tab.

## 1. Open the **Insights** tab

Open a call in [Attention](https://app.attention.tech) and click the **Insights** tab next to the recording.

![The Insights tab with the question box and the list of insight templates](https://mintcdn.com/attentiontech/aOgl5zlCunt4Yj6P/images/call-insights-tab.png?fit=max\&auto=format\&n=aOgl5zlCunt4Yj6P\&q=85\&s=c4c8185b1d7048d26a81f28f99365880)

## 2. Choose what to ask about

The icon button to the left of the question box sets what your question is about:

* **Call** (the default): the answer is based on this call.
* **Deal**: the answer is based on the deal this call belongs to.

## 3. Run a template or ask your own question

With **Call** selected, pick a template from the list, or click the question box to open the same list. Templates are grouped as follows:

| Group | Templates |
| - | - |
| **Coaching** | **Active Listening** |
| **Summary** | **Long Summary**, **Short Summary** |
| **Deal Insights** | **Closing Attempts**, **Objections**, **Budget**, **Timeline general**, **Risks**, **Introductions**, **Action Items**, **Positive Moments** |

To ask something else, type it in the box (**Ask a question about your conversation or deal**), then press **Enter** or click the arrow. For example: "What did the prospect say about their current vendor?"

The answer appears as a card in the tab, with its title and scope at the top.

## 4. Copy, refresh or delete an insight

Each card has three icons in its top-right corner:

* **Copy to clipboard**: copies the title and answer, ready to paste into an email or CRM note.
* **Refresh**: generates the answer again.
* **Delete**: removes the insight after you confirm in the **Delete insight** dialog.

### Use cases

* Run **Short Summary** right after a call to share a recap with your team.
* Run **Objections** and **Risks** before a deal review.
* Switch to **Deal** and ask what is blocking the deal.
* Combine an insight with a [snippet](https://docs.attention.com/core-features/snippets.md) to share the summary and the moment it came from.


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